Part of achieving and sustaining excellent customer service, DCWD's officers and employees commit to a service pledge. This pledge serves as the utility's guide in providing customers with a positive and helpful experience when they enter the utility's premises, throughout the time they are conducting business, and even after the business is concluded. All these because the customers deserve only the best service.

  • W ork Efficiently to provide frontline service at our:
    • Bajada Office: 7:30am - 5:00pm, Monday to Friday
    • Matina Office: 7:30am - 5:00pm, Monday to Friday
    • Toril Office: 8:00am - 5:00pm, Monday to Friday
    • Victoria Plaza Collection Office: 10:00am - 7:00pm, Daily
    • 24-hour hotline service 297-DCWD (3293), 09277988966 (Globe), 09084410653 (Smart), 09255113293 (Sun)
  • A ttend quickly to reports, complaints, queries and requests.
  • T reat customer with courtesy and give consideration to those with special needs.
  • E nsure your satisfaction through our prompt delivery of services; and
  • R egard highly your awareness of our programs through various media, our
    website www.davao-water.gov.ph and like our DCWD Facebook Page