Unit of Measure

January 2009

December 2008

% Change

Customer Satisfaction

Population Served

%

58.01

58.06

(0.08)

Active Connections

No.

163,777

163,585

0.12

Billed Connections

No.

163,181

162,655

0.32

Billed Residential Connections

No.

157,054

156,541

0.33

Average Leak Response Time

Hr.

*

6.85

*

Average Leak Repair Time

Hr.

*

2.54

*

Interruptions in Pumping Operations

Hr.

170

84

100.64

Water Resource Management

Actual Production (volume)

M3

6,699,892

6,699,389

0.01

Operating Hours/Source/Month

Hr.

646

662

(2.55)

Billed Consumption (volume)

M3

5,132,830

4,638,617

10.65

Per Capita Daily Consumption

lpcd

211

184

14.83

Length of T/D Lines

Km

1,323

1,321

0.13

Systems Loss Management

Non-Revenue Water (volume)

M3

1,567,062

2,060,772

(23.96)

% NRW to Total Production

%

23.39

30.76

(23.96)

Accounted for Water Loss (volume)

M3

332,821

305,710

8.87

%AFWL to Total Production

%

4.97

4.56

8.86

Unaccounted for Water Loss (volume)

M3

1,234,241

1,755,062

(29.68)

%UFWL to Total Production

%

18.42

26.20

(29.68)

Number of Leaks Reported

No.

2,651

2,597

2.08

Number of Leaks Repaired

No.

2,074

2,087

(0.62)

Number of Meters Replaced

No.

5,328

2,190

143.29

Financial Management

On-Time Payment

%

99.50

66.70

49.18

Collection Efficiency

%

127.75

85.07

50.17

Water Collection

PhP

88,330,669

63,392,205

39.34

Water Sales

PhP

*

*

*

Operating Ratio

%

*

*

*

Human Resource Management

Total Workforce

No.

*

965

*

Male

No.

*

775

*

Female

No.

*

190

*

Permanent

No.

*

484

*

Casual

No.

*

114

*

Contractual

No.

*

367

*

Staff/1,000 Connections

No.

*

5.90

*