| 87.9% of Customers Satisfied with DCWD |
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Monique Villanueva of OIDCI reports the final results of the CSS.
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“The Adopt-a-Site Project is still inviting would-be adopters to help DCWD in its rehabilitation efforts.”
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DCWD gained an 87.9 percent overall satisfaction rating from the recently concluded Customer Satisfaction Survey (CSS).
The survey, which was conducted by the Orient Integrated Development Consultants, Inc. (OIDCI), started in March 3, and ended last June 18, 2009.
OIDCI conducted house-to-house interviews in the sample barangays within the nine water supply systems of DCWD, obtaining customer feedback on the following aspects of water service: supply and pressure availability, water quality and usage, and customer |
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iservice, ncluding billing concerns and payments, telephone service, and request and complaint response time.
The survey also established the customer’s profile and probed the availability of sanitation facilities of the respondents.
Prior to this year’s CSS, a similar survey was conducted by the Development Academy of the Philippines (DAP) in 2004, in which DCWD earned an overall satisfaction rating of 84 percent.
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| 64,569 Trees Planted and Survived |
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The Adopt-a-Site Project had already registered a total of 64,569 trees of various species planted and survived in the city’s critical watershed areas. This figure is higher by 16.29 percent from the same period last year with only 54,052 trees.
This semester’s total comprised 62 percent planted at the Mt. Talomo-Lipadas watershed, which currently has 35 adopters within 63 hectares, while the remaining 38 percent were planted at the Malagos watershed area within 61.5 hectares of 44 adopters.
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The Adopt-a-Site Project was launched in 2001 to encourage organizations, schools, and companies to adopt at least a hectare of watershed area to be rehabilitated.
Talomo-Lipadas watershed adopters need to pledge PhP6,000 per year for five years for the maintenance of 139 fruit and 555 forest trees per hectare.
Meanwhile, Malagos watershed adopters need only to plant and maintain 1,111 trees within a hectare of land adopted for five years.
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| Permanent Staff Increases 11% |
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The percentage of permanent employees increased this semester by 11 percent, that is, 55 percent from only 50 percent same period last year.
The implementation of PRAP resulted to a total of 542 personnel now enjoying the benefits of a permanent tenure from only 487 this period last year. Consequently, the number of casual employees dropped by 38
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percent to only 80 this semester from 128 last year while the job-order contract (JOC) staff decreased by 2 percent.
For the first six months, the total workforce increased by less than one percent to 981 from 980 last year comprising 542 permanent, 80 casual, and 359 JOC personnel.
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