| INDICATOR |
Unit of Measure |
April 2009 |
March 2009 |
% Change |
Customer Satisfaction |
Population Served |
% |
58..22 |
58.12 |
0.16 |
Active Connections |
No. |
165,333 |
164,736 |
0.36 |
Billed Connections |
No. |
164,597 |
163,902 |
0.42 |
Billed Residential Connections |
No. |
158,485 |
157,796 |
0.44 |
| Bacteria-free Water Samples |
% |
97.64 |
96.42 |
1.27 |
Average Leak Response Time |
Hr. |
* |
* |
* |
Average Leak Repair Time |
Hr. |
* |
* |
* |
Interruptions in Pumping Operations |
Hr. |
240 |
246 |
(2.53) |
Water Resource Management |
Actual Production (volume) |
M3 |
79,677,117 |
79,574,107 |
0.13 |
Operating Hours/Source/Month |
Hr. |
596 |
624 |
(4.53) |
Billed Consumption (volume) |
M3 |
57,788,621 |
57,112,964 |
1.18 |
Per Capita Daily Consumption |
lpcd |
192 |
191 |
0.76 |
Length of T/D Lines |
Km |
1,333 |
1,328 |
0.40 |
Systems Loss Management |
Non-Revenue Water (volume) |
M3 |
21,888,496 |
22,461,143 |
(2.55) |
% NRW to Total Production |
% |
27.47 |
28.23 |
(2.68) |
Accounted for Water Loss (volume) |
M3 |
5,694,909 |
6,096,766 |
(6.59) |
%AFWL to Total Production |
% |
7.15 |
7.66 |
(6.71) |
Unaccounted for Water Loss (volume) |
M3 |
16,193,587 |
16,364,377 |
(1.04) |
%UFWL to Total Production |
% |
20.32 |
20.56 |
(1.17) |
Number of Leaks Reported |
No. |
2,603 |
2,968 |
(12.30) |
Number of Leaks Repaired |
No. |
2,172 |
2,287 |
(5.03) |
Number of Meters Replaced |
No. |
6,704 |
8,879 |
(24.50) |
Financial Management |
On-Time Payment |
% |
84.10 |
85.05 |
(1.12) |
Collection Efficiency |
% |
104.57 |
110.04 |
(4.97) |
Water Collection |
PhP |
72,864,188 |
75,519,087 |
(3.52) |
Human Resource Management |
Total Workforce |
No. |
977 |
968 |
0.93 |
Male |
No. |
779 |
774 |
0.65 |
Female |
No. |
198 |
194 |
2.06 |
Permanent |
No. |
538 |
533 |
0.94 |
Casual |
No. |
82 |
83 |
(1.20) |
Contractual |
No. |
357 |
352 |
1.42 |
Staff/1,000 Connections |
No. |
5.91 |
5.88 |
0.57 |
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35 years of service with dignity and honor |
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VISION
To be the best and most efficient water utility in Asia, providing quality water at reasonable cost and excellent service, satisfying its customers, employees and the community, and ensuring water resource sustainability.
MISSION
We commit to supply potable and affordable water 24 hours a day, deliver reliable service, operate efficiently, and take a proactive stance in environmental concerns. |
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WaterStat is a regular DCWD publication prepared by the CORPORATE PLANNING DEPARTMENT. The data herein presented come from the Monthly Operational Reports of the different departments. Publication is on a semestral, quarterly and monthly basis.
Please channel your queries through CPD at telephone number 221-9400 loc. 239 or e-mail address cpd_alnoble@yahoo.com.ph |
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