INDICATOR |
Unit of Measure |
September 2008 |
August 2008 |
% Change |
Customer Satisfaction |
Population Served |
% |
57.87 |
57.80 |
0.13 |
Active Connections |
No. |
162,090 |
161,564 |
0.33 |
Billed Connections |
No. |
161,206 |
160,720 |
0.30 |
Billed Residential Connections |
No. |
155,109 |
154,624 |
0.31 |
Average Leak Response Time |
Hr. |
6.56 |
7.87 |
(16.65) |
Average Leak Repair Time |
Hr. |
2.37 |
2.26 |
4.87 |
Interruptions in Pumping Operations |
Hr. |
151 |
209 |
(27.82) |
Water Resource Management |
Actual Production (volume) |
M3 |
6,597,726 |
6,698,827 |
(1.51) |
Operating Hours/Source/Month |
Hr. |
638 |
629 |
1.49 |
Billed Consumption (volume) |
M3 |
4,669,090 |
4,704,780 |
(0.76) |
Per Capita Daily Consumption |
lpcd |
193 |
189 |
2.24 |
Length of T/D Lines |
Km |
1,315 |
1,302 |
0.96 |
Systems Loss Management |
Non-Revenue Water (volume) |
M3 |
1,928,636 |
1,994,047 |
(3.28) |
% NRW to Total Production |
% |
29.23 |
29.77 |
(1.80) |
Accounted for Water Loss (volume) |
M3 |
499,522 |
577,159 |
(13.45) |
%AFWL to Total Production |
% |
7.57 |
8.62 |
(12.13) |
Unaccounted for Water Loss (volume) |
M3 |
1,429,114 |
1,416,888 |
0.86 |
%UFWL to Total Production |
% |
21.66 |
21.15 |
2.41 |
Number of Leaks Reported |
No. |
2,666 |
2,992 |
(10.90) |
Number of Leaks Repaired |
No. |
2,101 |
2,351 |
(10.63) |
Number of Meters Replaced |
No. |
1.500 |
- |
100.00 |
Financial Management |
On-Time Payment |
% |
81.99 |
78.68 |
4.21 |
Collection Efficiency |
% |
106.11 |
98.04 |
8.23 |
Water Collection |
PhP |
77,567,676 |
72,317,420 |
7.26 |
Human Resource Management |
Total Workforce |
No. |
983 |
979 |
0.41 |
Male |
No. |
788 |
785 |
0.38 |
Female |
No. |
195 |
194 |
0.52 |
Permanent |
No. |
497 |
489 |
1.64 |
Casual |
No. |
119 |
125 |
(4.80) |
Contractual |
No. |
367 |
365 |
0.55 |
Staff/1,000 Connections |
No. |
6.06 |
6.06 |
0.08 |
|
