INDICATOR |
Unit of Measure |
October 2008 |
September 2008 |
% Change |
Customer Satisfaction |
Population Served |
% |
57.94 |
57.87 |
0.11 |
Active Connections |
No. |
162,584 |
162,090 |
0.30 |
Billed Connections |
No. |
161,727 |
161,206 |
0.32 |
Billed Residential Connections |
No. |
155,638 |
155,109 |
0.34 |
Average Leak Response Time |
Hr. |
6.28 |
6.56 |
(4.27) |
Average Leak Repair Time |
Hr. |
2.84 |
2.37 |
19.83 |
Interruptions in Pumping Operations |
Hr. |
234 |
151 |
54.84 |
Water Resource Management |
Actual Production (volume) |
M3 |
6,698,282 |
6,597,726 |
1.52 |
Operating Hours/Source/Month |
Hr. |
631 |
638 |
(1.13) |
Billed Consumption (volume) |
M3 |
5,130,411 |
4,669,090 |
9.88 |
Per Capita Daily Consumption |
lpcd |
205 |
193 |
5.99 |
Length of T/D Lines |
Km |
1,318 |
1,315 |
0.21 |
Systems Loss Management |
Non-Revenue Water (volume) |
M3 |
1,567,871 |
1,928,636 |
(18.71) |
% NRW to Total Production |
% |
23.41 |
29.23 |
(19.93) |
Accounted for Water Loss (volume) |
M3 |
369,333 |
499,522 |
(26.06) |
%AFWL to Total Production |
% |
5.51 |
7.57 |
(27.17) |
Unaccounted for Water Loss (volume) |
M3 |
1,198,538 |
1,429,114 |
(16.13) |
%UFWL to Total Production |
% |
17.89 |
21.66 |
(17.39) |
Number of Leaks Reported |
No. |
2,779 |
2,666 |
4.24 |
Number of Leaks Repaired |
No. |
2,198 |
2,101 |
4.62 |
Number of Meters Replaced |
No. |
3,801 |
1,500 |
153.40 |
Financial Management |
On-Time Payment |
% |
82.86 |
81.99 |
1.06 |
Collection Efficiency |
% |
103.22 |
106.11 |
(2.72) |
Water Collection |
PhP |
74,127,098 |
77,567,676 |
(4.44) |
Human Resource Management |
Total Workforce |
No. |
985 |
983 |
0.20 |
Male |
No. |
790 |
788 |
0.25 |
Female |
No. |
195 |
195 |
- |
Permanent |
No. |
499 |
497 |
0.40 |
Casual |
No. |
117 |
119 |
(1.68) |
Contractual |
No. |
369 |
367 |
0.54 |
Staff/1,000 Connections |
No. |
6.06 |
6.06 |
(0.10) |
|
