INDICATOR |
Unit of Measure |
November 2008 |
October 2008 |
% Change |
Customer Satisfaction |
Population Served |
% |
57.95 |
57.94 |
0.03 |
Active Connections |
No. |
162,949 |
162,584 |
0.22 |
Billed Connections |
No. |
162,217 |
161,727 |
0.30 |
Billed Residential Connections |
No. |
156,112 |
155,638 |
0.30 |
Average Leak Response Time |
Hr. |
5.53 |
6.28 |
(11.94) |
Average Leak Repair Time |
Hr. |
2.91 |
2.84 |
2.46 |
Interruptions in Pumping Operations |
Hr. |
77 |
234 |
(67.17) |
Water Resource Management |
Actual Production (volume) |
M3 |
6,591,540 |
6,698,282 |
(1.59) |
Operating Hours/Source/Month |
Hr. |
631 |
631 |
0.00 |
Billed Consumption (volume) |
M3 |
4,798,505 |
5,130,411 |
(6.47) |
Per Capita Daily Consumption |
lpcd |
197 |
205 |
(3.64) |
Length of T/D Lines |
Km |
1,319 |
1,318 |
0.13 |
Systems Loss Management |
Non-Revenue Water (volume) |
M3 |
1,793,035 |
1,567,871 |
14.36 |
% NRW to Total Production |
% |
27.20 |
23.41 |
16.21 |
Accounted for Water Loss (volume) |
M3 |
389,355 |
369,333 |
5.42 |
%AFWL to Total Production |
% |
5.91 |
5.51 |
7.13 |
Unaccounted for Water Loss (volume) |
M3 |
1,403,680 |
1,198,538 |
17.12 |
%UFWL to Total Production |
% |
21.30 |
17.89 |
19.01 |
Number of Leaks Reported |
No. |
2,496 |
2,779 |
(10.18) |
Number of Leaks Repaired |
No. |
2,010 |
2,198 |
(8.55) |
Number of Meters Replaced |
No. |
542 |
3,801 |
(85.74) |
Financial Management |
On-Time Payment |
% |
74.13 |
82.86 |
(10.54) |
Collection Efficiency |
% |
93.98 |
103.22 |
(8.95) |
Water Collection |
PhP |
75,823,006 |
74,127,098 |
2.29 |
Water Sales |
PhP |
* |
79,626,520 |
* |
Operating Ratio |
% |
* |
62.91 |
* |
Human Resource Management |
Total Workforce |
No. |
968 |
985 |
(1.73) |
Male |
No. |
776 |
790 |
(1.77) |
Female |
No. |
192 |
195 |
(1.54) |
Permanent |
No. |
484 |
499 |
(3.01) |
Casual |
No. |
116 |
117 |
(0.85) |
Contractual |
No. |
368 |
369 |
(0.27) |
Staff/1,000 Connections |
No. |
5.94 |
6.06 |
(1.95) |
|
