INDICATOR |
Unit of Measure |
December 2008 |
November 2008 |
% Change |
Customer Satisfaction |
|
|
|
|
Population Served |
% |
58.06 |
57.95 |
0.19 |
Active Connections |
No. |
163,585 |
162,949 |
0.39 |
Billed Connections |
No. |
162,655 |
162,217 |
0.27 |
Billed Residential Connections |
No. |
156,541 |
156,112 |
0.27 |
Average Leak Response Time |
Hr. |
6.85 |
5.53 |
23.87 |
Average Leak Repair Time |
Hr. |
2.54 |
2.91 |
(12.71) |
Interruptions in Pumping Operations |
Hr. |
84 |
77 |
10.19 |
Water Resource Management |
|
|
|
|
Actual Production (volume) |
M3 |
6,699,389 |
6,591,540 |
1.64 |
Operating Hours/Source/Month |
Hr. |
662 |
631 |
5.03 |
Billed Consumption (volume) |
M3 |
4,638,617 |
4,798,505 |
(3.33) |
Per Capita Daily Consumption |
lpcd |
184 |
197 |
(6.70) |
Length of T/D Lines |
Km |
1,321 |
1,319 |
0.10 |
Systems Loss Management |
|
|
|
|
Non-Revenue Water (volume) |
M3 |
2,060,772 |
1,793,035 |
14.93 |
% NRW to Total Production |
% |
30.76 |
27.20 |
13.08 |
Accounted for Water Loss (volume) |
M3 |
305,710 |
389,355 |
(21.48) |
%AFWL to Total Production |
% |
4.56 |
5.91 |
(22.75) |
Unaccounted for Water Loss (volume) |
M3 |
1,755,062 |
1,403,680 |
25.03 |
%UFWL to Total Production |
% |
26.20 |
21.30 |
23.02 |
Number of Leaks Reported |
No. |
2,597 |
2,496 |
4.05 |
Number of Leaks Repaired |
No. |
2,087 |
2,010 |
3.83 |
Number of Meters Replaced |
No. |
2,190 |
542 |
304.06 |
Financial Management |
|
|
|
|
On-Time Payment |
% |
66.70 |
74.13 |
(10.02) |
Collection Efficiency |
% |
85.07 |
93.98 |
(9.46) |
Water Collection |
PhP |
63,392,205 |
75,823,006 |
(16.39) |
Water Sales |
PhP |
* |
* |
* |
Operating Ratio |
% |
* |
* |
* |
Human Resource Management |
|
|
|
|
Total Workforce |
No. |
965 |
968 |
(0.31) |
Male |
No. |
775 |
776 |
(0.13) |
Female |
No. |
190 |
192 |
(1.04) |
Permanent |
No. |
484 |
484 |
- |
Casual |
No. |
114 |
116 |
(1.72) |
Contractual |
No. |
367 |
368 |
(0.27) |
Staff/1,000 Connections |
No. |
5.90 |
5.94 |
(0.70) |
|
